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Pre-sale services 
Before the guests to purchase products, for him, it is recommended to explain the product, the product is suitable for the guests, the guests can accept the price, guests can bring benefits to recommend to the guests. This process is to be completed by more than sales, shopping guide. To complete a perfect  shopping guide or sales necessary professional, sincere, so that guests feel warm, comfortable, product assured that practical. 
The sale of services 
Guests determine the purchase of products and services to buy the product. Such as: pre-commitment packs, gifts of preparation, presentation considerations and so on. This process is shopping guide and sales can not be too excited, be patient, smile, technology to meticulous, professional, etc., so that guests happy, at ease. 
Service 
Service is to improve customer satisfaction, effective protection of effective measures of customer satisfaction and loyalty. Service system in order to achieve the company's "customer satisfaction", in order to achieve the purpose of marketing. Customer satisfaction is the end result of inspection service companies, both play an integral role in marketing